Frequently Asked Questions
Find answers to common questions about our products, ordering process, shipping, and more. Can't find what you're looking for? Contact our support team.
Warranty Information
We offer two types of warranty coverage:
- Standard 2-Year Warranty: All PickOne solar lighting products come with our standard 2-year warranty against manufacturing defects.
- Premium 3-Year Extended Warranty: Selected premium products come with an extended 3-year warranty. Look for the "Premium Warranty" badge on eligible products.
Our warranty covers the following issues:
- Manufacturing defects
- Solar panel malfunctions
- Battery charging issues
- LED light failures
- Weatherproofing issues
- Motion sensor malfunctions
The following are not covered under our warranty:
- Physical damage from accidents or misuse
- Damage from natural disasters
- Improper installation
- Unauthorized repairs or modifications
- Normal wear and tear
- Products purchased from unauthorized retailers
- Gather your proof of purchase, product model number, and take photos of the defect or issue
- Fill out our warranty claim form online or contact our customer service at warranty@pickone.com
- Our team will review your claim within 3-5 business days
- If approved, we'll arrange for a repair, replacement, or refund as appropriate
Your warranty period begins on the date of purchase as shown on your receipt or invoice. For online orders, this is typically the date your order was delivered. All warranty claims must be submitted within the applicable warranty period.
If we determine that your product cannot be repaired, we will replace it with the same model. If that model is no longer available, we will provide a comparable model of equal or greater value.
Ordering & Payment
Placing an order with PickOne is easy:
- Browse our products and add items to your cart
- Click on the cart icon in the top right corner
- Review your items and click "Checkout"
- Fill in your delivery and payment details
- Click "Place Order" to complete your purchase
You'll receive an order confirmation via email immediately after your purchase.
We accept a variety of payment methods including:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- bKash
- Nagad
- Cash on Delivery (COD)
All online payments are processed securely through industry-standard encryption.
Yes, your security is our top priority. We use industry-standard SSL encryption to protect your personal and payment information. Our payment processing systems comply with the highest security standards to ensure safe transactions.
You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. Once an order has entered the processing stage, we cannot guarantee that changes can be made. Please contact us as soon as possible at support@pickone.com with your order number.
Shipping & Delivery
Delivery times depend on your location:
- Inside Dhaka: 1-2 business days
- Outside Dhaka: 3-5 business days
Please note that delivery times may be affected during peak seasons, holidays, or unforeseen circumstances. You'll receive tracking information via email once your order has been shipped.
Our shipping rates are as follows:
- Inside Dhaka: ৳60
- Outside Dhaka: ৳120
We offer free shipping for orders over ৳3,000 within Dhaka and ৳5,000 nationwide.
Currently, we only ship within Bangladesh. We're working on expanding our shipping options to include international delivery in the future. Stay tuned for updates!
Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this number to track your package on our website under "Track Your Order". Alternatively, you can contact our customer service team with your order number for status updates.
Returns & Refunds
We offer a 30-day return policy for most products. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Please note that certain products, such as personalized items or sale merchandise, may not be eligible for return unless they are defective.
- Contact our customer service team at support@pickone.com to request a return
- Include your order number and reason for return
- Our team will provide you with return instructions and a return authorization number
- Package the item securely with all original packaging
- Ship the item to the address provided with the return authorization number clearly marked
Once we receive and inspect your return, we'll send you a notification. If approved, your refund will be processed within 7-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
If you receive a defective product, please contact our customer service team immediately at support@pickone.com with photos of the defect and your order number. We'll arrange a replacement or refund, depending on your preference and product availability. For defective products, we'll also cover the return shipping costs.
Product Information
Yes, all of our outdoor solar lighting products are designed to be weather-resistant and can withstand various weather conditions, including rain and moderate heat. However, extreme conditions like flooding or severe storms may affect their performance. We recommend checking the product specifications for the IP (Ingress Protection) rating to understand the level of protection for each product.
The lifespan of our solar lights depends on several factors:
- Battery Life: Most of our solar lights use rechargeable batteries that last 1-2 years before needing replacement
- LED Bulbs: The LED bulbs in our solar lights typically last 30,000-50,000 hours of operation
- Solar Panel: The solar panels have an average lifespan of 5-7 years
All our products come with a 2-year warranty against manufacturing defects.
Yes, but with reduced efficiency. Our solar lights can still charge during cloudy days, though at a lower capacity. Most of our solar lights can store enough energy to operate for 2-3 days even with minimal sunlight. For optimal performance, place your solar lights in areas that receive maximum direct sunlight during the day.
Proper maintenance will extend the life of your solar lights:
- Keep the solar panel clean and free from dust, dirt, or debris
- Position solar lights where they can receive at least 6 hours of direct sunlight daily
- During rainy seasons, check that water hasn't accumulated around the lights
- During winter or extended periods of non-use, store the lights indoors after fully charging the batteries
- Replace rechargeable batteries every 1-2 years for optimal performance
Warranty & Support
All PickOne products come with a 2-year warranty against manufacturing defects. This covers:
- Material and workmanship defects
- Failure of LED lights
- Solar panel charging issues
- Circuit board malfunctions
The warranty does not cover damages due to improper use, accidents, or natural disasters. Battery degradation over time is considered normal wear and tear and is covered for 6 months.
- Contact our customer service at warranty@pickone.com with your order number and purchase proof
- Provide clear photos or videos showing the defect
- Describe the issue in detail, including when it started
- Our warranty team will review your claim within 48 hours
- If approved, we'll arrange for a replacement or repair as appropriate
Yes, we provide comprehensive after-sales support for all our products. Our support team can assist with product advice, installation guidance, troubleshooting, and warranty claims. You can contact us via email at support@pickone.com, phone at +880 1234-567890 (Mon-Fri, 9AM-6PM), or through the live chat feature on our website.
Yes, we offer extended warranty options for most of our premium products. You can purchase an additional 1-year or 2-year warranty extension at the time of your purchase. Extended warranties provide the same coverage as our standard warranty for the additional period. Contact our customer service for more information about extended warranty options and pricing.
Account & Privacy
Creating an account is easy:
- Click on the "Sign In" button at the top right of the website
- Select "Create an account"
- Enter your email address and create a password
- Fill in your name and contact details
- Click "Create Account"
You'll receive a verification email. Click the link in the email to verify your account and start shopping!
We take your privacy seriously. Your personal information is protected using industry-standard encryption and security protocols. We never share your personal data with third parties without your consent except as required to fulfill your order (such as sharing delivery details with our shipping partners). For full details, please refer to our Privacy Policy.
Yes, we offer a guest checkout option that allows you to complete a purchase without creating an account. However, creating an account offers several benefits including order tracking, faster checkout, order history, and special offers for registered customers.
- Click on the "Sign In" button
- Select "Forgot password?"
- Enter the email address associated with your account
- Click "Reset Password"
- Check your email for a password reset link
- Click the link and follow the instructions to create a new password
Still have questions?
Contact our support team
Our dedicated customer support team is here to help! Fill out this form or reach out through one of our contact channels: